{ Terms & Conditions }

Technology / Browsers

We endeavour to design websites for the vast majority of visitors. Websites are designed to work with the most popular, updated, current browsers and operating systems. From time to time, technological advancements mean code / plugin updates will be required. For example: before the advent of tablets, websites will not automatically scale to fit these devices; extra work is needed to make this happen. In the event of such new technologies, clients will be informed and we reserve the right to quote for any work involved.

Emails / Mailboxes

Mailbox storage: Clients are encouraged to regularly maintain their mailboxes / email accounts. Clients will be notified when mailboxes are 90% full. It is always a good idea to regularly back up and delete old emails. Whilst organising emails into folders within the Inbox is good housekeeping, this does not remove emails – and as such: counts towards a mailbox's storage quota. It is also clients' responsibility to regularly check their Junk folders, whitelisting any genuine emails as Safe / Not Junk, whilst marking all Spam as 'Junk' / ' Block Sender.'

Spam: It is also the responsibility of the client to ensure: emails @ their domain-name do not contain any inappropriate / illegal material and are not used to spam others. If you are looking to send out large volumes of emails, ask us about producing a GDPR compliant email campaign.

Passwords: Clients are supplied with (admittedly) difficult passwords, this is an extra layer of security to combat the on-going threat of hacking, clients are required to notify us if they require a new password.

Website forms

It is the clients' responsibility to test contact forms. Clients are encouraged to (regularly) test website enquiry forms. Never miss a website enquiry again.

Payment / Fees

For new clients: We require 50% of the original quote up-front, before work can commence - this is to cover out-costs which are incurred on every job. Unless otherwise stated: Payment is due 14 days after invoices are issued. Quick payment helps keep your work moving forward without delay. Once the initial quoted project is completed and settled, further work usually moves to a rolling (ad-hoc) basis, charged per-hour for projects and amendments

Unless specified, annual web hosting costs do not include Theme updates. WordPress websites are built on a 'Theme' and contain numerous 'Plugins.' Theme updates get released, which contain: Improvements, Additions and Bug-fixes, this is to ensure the continued smooth running of clients' websites. We tend to charge an hour's work per theme update. Changelogs are available on request. Plugin updates are included in annual fees. From time to time: a Plugin may become corrupt, we reserve the right to charge a minimum fee to rectify Plugins on these occasions. For work carried out on clients' own hosting (as opposed to ours) small charges will be applied to update Plugins - often for security reasons. Clients can request to update their own Plugins; but this must be kept up, as we cannot be held responsible if a website experiences issues due to a lack of clients' upkeep.

Project timelines & client delays

Project timelines rely on timely client feedback, approvals, and provision of required content or assets.

Where a project becomes inactive for more than 14 days due to client delay or non-response, we reserve the right to invoice for work completed to date and pause further work until the account is brought up to date.

Where substantial work has already been undertaken, this may represent up to 75% of the agreed project fee. Projects inactive for more than 30 days may require revised scheduling and may incur additional reactivation or administration fees.

Hosting / Domains / Renewals

When you have an existing website, it is implied that you wish to renew this service each year (this is to prevent downtime and benefit your business) If you need to cancel services at any point, please inform us of this in plenty of time before your renewal date.

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